The following morning I called Dell in an attempt to stop the technician sending me the software and to say we needed to take things further. This involved dealing with Dell Computer's appalling automated telephone system. 

Clearly I was going to get nowhere using the "push button 1" method properly so I pushed a different button and got through to someone who thought I was going to spend money. I explained that I didn't now need the software but did need the computer repaired. The man who took the call made a note on their system and said someone would call me on Monday.

In the mean time I ran a number of tests on the computer and wasted most of the Saturday and some of the Sunday. In total about 32 hours.

On Monday morning I waited for a call from Dell.

None came so I emailed them and got an auto response saying they would be back to me within 24 hours.

They didn't.

This is where the frustration really started....Click here for Dell frustration